Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat use of a product. These are based on the subscription duration and frequency that you select. 
Your payment details will be stored securely and you'll be charged as agreed, unless you choose to pay fully in advance. 
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time in accordance with Prambee's broader T&C. You can manage your subscription from your portal.  See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
We do not currently offer "try before you buy" or extended payment processes which are defined at checkout, as this may fall under financial loan regulations. However, if you are interested to buy your product during or after your rental product please email us AFTER you have rented the product.